Keep Your ERP Running Flawlessly — Month After Month
Trusted by 100+ businesses across Saudi Arabia, Bahrain & UAE. EIBSOL delivers enterprise-grade ERPNext support, customization, and maintenance — so your operations never stop.
✅ Services Covered in Our Plans
- ● ERPNext Technical Support
- ● User Training
- ● Bug Fixes & Patches
- ● Report Customization
- ● Print Format Changes
- ● Workflow Improvements
- ● Server & Backup Monitoring
- ● Security Updates
- ● Performance Optimization
- ● API Integrations
- ● ZATCA Support (KSA)
- ● WhatsApp Integrations
- ● Custom Development
- ● ERP Health Checks
ERPNext Support Packages
Choose the right plan for your business. All plans include professional ERPNext support from certified consultants.
Basic Support
Ideal for small businesses with standard ERPNext requirements.
Starting From
- ✓ Email & WhatsApp Support
- ✓ Up to 5 Support Requests / Month
- ✓ Basic User Training
- ✓ Minor Report Changes
- ✓ Backup Monitoring
- ✓ Monthly ERP Health Check
Standard Support
For growing businesses requiring consistent ERP management.
Starting From
- ✓ Everything in Basic
- ✓ Up to 15 Support Requests / Month
- ✓ Workflow Improvements
- ✓ Print Format Customization
- ✓ User Management Support
- ✓ Priority Support Queue
- ✓ Monthly System Optimization
Advanced Support
For organizations needing full-scale ERPNext management and development.
Starting From
- ✓ Everything in Standard
- ✓ Unlimited Requests (Fair Usage)
- ✓ Custom Development Hours
- ✓ API Integrations (WhatsApp, ZATCA)
- ✓ ERP Performance Optimization
- ✓ Security Audits
- ✓ Dedicated Account Manager
- ✓ Emergency Support
Comprehensive ERPNext Support Services
Every plan is backed by our full suite of ERPNext expertise — from day-to-day fixes to complex custom development.
Technical Support
Rapid resolution of ERPNext errors, module issues, and system glitches by certified ERP consultants.
User Training
Hands-on training sessions for your team to maximize ERPNext adoption and efficiency.
Bug Fixes & Patches
Quick identification and resolution of bugs, errors, and unexpected system behavior.
Report Customization
Custom reports, dashboards, and analytics tailored to your specific business KPIs.
Print Format Changes
Professional invoice, quotation, and document templates aligned with your brand identity.
Workflow Improvements
Automate approval processes, notifications, and business workflows to eliminate bottlenecks.
Server & Backup Monitoring
Proactive monitoring of your ERPNext server performance, uptime, and automated backups.
Security Updates
Regular security patches, access control reviews, and compliance updates to protect your data.
Performance Optimization
Database tuning, query optimization, and system configuration for faster ERP performance.
API Integrations
Seamless integration with third-party systems including payment gateways, logistics, and more.
ZATCA Support (Saudi Arabia)
Full ZATCA Phase 1 & Phase 2 e-invoicing compliance implementation and maintenance for KSA.
WhatsApp & 3rd-Party Integrations
Integrate WhatsApp Business API, SMS, email gateways, and other platforms with ERPNext.
Compare All Support Plans
See exactly what each plan includes so you can choose with confidence.
| Features | Basic From $200/mo | Standard ⭐ From $350/mo | Advanced From $500/mo |
|---|---|---|---|
| Email & WhatsApp Support | ✓ | ✓ | ✓ |
| Support Requests / Month | Up to 5 | Up to 15 | Unlimited* |
| Response Time | 24-48 hrs | 8-24 hrs | 2-8 hrs |
| Basic User Training | ✓ | ✓ | ✓ |
| Minor Report Changes | ✓ | ✓ | ✓ |
| Backup Monitoring | ✓ | ✓ | ✓ |
| Monthly Health Check | ✓ | ✓ | ✓ |
| Workflow Improvements | ✗ | ✓ | ✓ |
| Print Format Customization | ✗ | ✓ | ✓ |
| User Management Support | ✗ | ✓ | ✓ |
| Priority Support Queue | ✗ | ✓ | ✓ |
| Monthly System Optimization | ✗ | ✓ | ✓ |
| Custom Development Hours | ✗ | ✗ | ✓ |
| API & WhatsApp Integrations | ✗ | ✗ | ✓ |
| Performance Optimization | ✗ | ✗ | ✓ |
| Security Audits | ✗ | ✗ | ✓ |
| Dedicated Account Manager | ✗ | ✗ | ✓ |
| Emergency Support | ✗ | ✗ | ✓ |
| ZATCA Compliance Support | Add-on | Add-on | ✓ |
* Fair usage policy applies. Unlimited requests subject to reasonable use guidelines.
Why 100+ Businesses Trust EIBSOL for ERPNext Support
We are not just a support company — we are your long-term ERPNext growth partner.
Certified ERPNext Experts
Our team includes certified Frappe/ERPNext developers and functional consultants with 8+ years of hands-on experience across industries.
GCC Region Specialists
We understand local business requirements — ZATCA e-invoicing, Arabic language support, Saudi labor law, VAT configurations, and more.
Fast Response, Real Results
No ticket queues. No offshore delays. Our engineers respond within hours — not days — to keep your business moving without disruption.
Proactive, Not Reactive
We do not wait for problems to escalate. Monthly health checks, performance reviews, and system audits keep your ERP in peak condition.
Predictable, Transparent Pricing
No hidden costs. No surprise invoices. One flat monthly fee covers all your support needs — making ERP budgeting simple and stress-free.
Dedicated Account Manager
Advanced plan clients get a named account manager who understands your business and acts as your personal ERP success partner.
What Our Clients Say
Real results from real businesses across Saudi Arabia, Bahrain, and UAE.
"EIBSOL transformed our ERPNext system. Their team fixed long-standing bugs, improved our workflows, and completed our ZATCA Phase 2 integration seamlessly. The monthly support plan gives us peace of mind."
Ahmed Al-Kahtani
Operations Director, Riyadh Trading Co.
"We were struggling with slow ERPNext performance and report issues. EIBSOL optimized our system in just a few days. Response times are always within hours — highly professional team."
Fatima Al-Mansoori
IT Manager, Bahrain Manufacturing Group
"The Advanced Support plan is worth every penny. Our dedicated account manager knows our business inside out. Custom development, API integrations, WhatsApp notifications — all done professionally."
Mohammed Al-Rashidi
CEO, UAE Logistics Solutions
Frequently Asked Questions
Everything you need to know about EIBSOL ERPNext support plans.
Stop Letting ERP Issues Slow Your Business Down
Join 100+ businesses across KSA, Bahrain & UAE who rely on EIBSOL for expert, affordable ERPNext support.
